Dell Suffers Attack

Monday, December 3, 2018 @ 05:12 PM gHale

Dell suffered a cyber attack early in November which forced the computer giant to reset passwords of all customers.

“On November 9, 2018, Dell detected and disrupted unauthorized activity on its network attempting to extract Dell.com customer information, which was limited to names, email addresses and hashed passwords,” Dell said in a release.

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Although Dell did not find any evidence of customer information being exfiltrated from their servers, the company does acknowledge in its release the possibility of it happening.

Despite the chance of data theft being slim, Dell also reset all customer passwords to prevent further exposure of client information and requires all users to go through a multi-step authentication process to regain access to their accounts to limit the possibility of data theft even further.

All Dell users will be automatically prompted to reset their passwords next time they will visit dell.com and try to log into their accounts.

The online services affected by the mass password reset include Dell.com, Premier, Global Portal, and support.dell.com (‘Esupport’).

Moreover, the company began an investigation to understand the specifics of the incident with the help of a third-party digital forensics firm and also contacted law enforcement agencies.

As further detailed in the cyber attack notification released by Dell, the company disclosed the cybersecurity incident 20 days later because it waited for the independent digital forensics firm to finish the investigation.



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