Hacks Hit Big Firms

Monday, February 25, 2013 @ 03:02 PM gHale

Two fairly big hacks occurred last week as NBC.com and customer service software provider Zendesk were victims of separate attacks.

“We’ve become aware that a hacker accessed our system this week,” said Zendesk Chief Executive Mikkel Svane on the company blog. “As soon as we learned of the attack, we patched the vulnerability and closed the access that the hacker had.”

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“Our ongoing investigation indicates that the hacker had access to the support information that three of our customers store on our system. We believe that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines. We notified our affected customers immediately and are working with them to assist in their response.”

He didn’t name the three customers.

Meanwhile, the website of NBC.com, suffered a hack job and the computers of visitors to the site ended up infected with malware. An NBC spokeswoman confirmed the incident. According to researchers, a hacker had gained access to the site and then embedded malicious iFrames into the pages. On unprotected systems, a variant of the Citadel Trojan, used for banking fraud and espionage, the malware would then end up installed.

The NBC spokeswoman said the site is now free and clear and user information suffered a compromise and that “users who go on there now are safe.”

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